Salesforce Announces Update to Healthcare SaaS Platform


Earlier this month Salesforce announced new additions to its Customer 360 for Health cloud-based solution.

Customer 360 for Health is the healthcare-focused version of the Salesforce SaaS offering. In March, Salesforce announced updates for the platform's Patient Data Platform and Patient Commerce Portal, as well as features like the new Patient Care Coordination, Patient Unified Health Scoring and Patient Commerce Portal offerings

For example, in its announcement of the revamp, the company detailed the new Patient Unified Health Scoring features as well how the data is stored in the Patient Data Platform. "With Patient Unified Health Scoring, care teams, providers and payers can combine clinical data -- such as blood pressure and temperature -- with non-clinical data -- such as demographic and environmental information -- to provide a more holistic view of the patient."

"Patient Unified Health Scoring is integrated with the Patient Data Platform., which helps customers connect all of their end customer data in a single place while also meeting their HIPAA compliant responsibilities," it continued. "Now, patient and member experience managers can capture and segment patient and member data from disparate systems to help create a more patient holistic profile, personalize the engagement, and recommend follow-up care and programs for

Other features of the new release include "out-of-the-box encryption" for its commerce cloud offering, which is HIPPA compliant.

More information on Consumer 3650 for Health can be found here.

About the Author

Becky Nagel is the former editorial director and director of Web for 1105 Media's Converge 360 group, and she now serves as vice president of AI for company, specializing in developing media, events and training for companies around AI and generative AI technology. She's the author of "ChatGPT Prompt 101 Guide for Business Users" and other popular AI resources with a real-world business perspective. She regularly speaks, writes and develops content around AI, generative AI and other business tech. Find her on X/Twitter @beckynagel.

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