Salesforce Announces Update to Healthcare SaaS Platform


Earlier this month Salesforce announced new additions to its Customer 360 for Health cloud-based solution.

Customer 360 for Health is the healthcare-focused version of the Salesforce SaaS offering. In March, Salesforce announced updates for the platform's Patient Data Platform and Patient Commerce Portal, as well as features like the new Patient Care Coordination, Patient Unified Health Scoring and Patient Commerce Portal offerings

For example, in its announcement of the revamp, the company detailed the new Patient Unified Health Scoring features as well how the data is stored in the Patient Data Platform. "With Patient Unified Health Scoring, care teams, providers and payers can combine clinical data -- such as blood pressure and temperature -- with non-clinical data -- such as demographic and environmental information -- to provide a more holistic view of the patient."

"Patient Unified Health Scoring is integrated with the Patient Data Platform., which helps customers connect all of their end customer data in a single place while also meeting their HIPAA compliant responsibilities," it continued. "Now, patient and member experience managers can capture and segment patient and member data from disparate systems to help create a more patient holistic profile, personalize the engagement, and recommend follow-up care and programs for

Other features of the new release include "out-of-the-box encryption" for its commerce cloud offering, which is HIPPA compliant.

More information on Consumer 3650 for Health can be found here.

About the Author

Becky Nagel is vice president of AI for 1105 Media, where she specializes in training internal and external customers on maximizing their business potential via a wide variety of generative AI technologies as well as developing cutting-edge AI content and events. She's the author of "ChatGPT Prompt 101 Guide for Business Uses," regularly leads research studies on generative AI business usage, and serves as the director of AI Boardroom, a new resource for C-level executives looking to excel in the AI era. Prior to her current position she was a technical leader for 1105 Media's Web, advertising and production teams as well as editorial director for a suite of enterprise technology publications, including serving as founding editor of She has 20 years of enterprise technology journalism experience, and regularly speaks and writes about generative AI, AI, edge computing and other cutting-edge technologies. She can be reached at [email protected].

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