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Impilo Introduces TaylorAI, a Digital Health Concierge Agent

Key Takeaways

  • Impilo launches TaylorAI digital health concierge to support device setup, scheduling and troubleshooting.
  • TaylorAI reduces administrative friction by guiding patients through monitoring devices and real-time updates.
  • Agentic AI assistants enable personalized patient engagement while helping health systems manage staffing constraints.

Impilo, the creator of a hybrid healthcare delivery operating system, has introduced TaylorAI, a digital health concierge agent built to help patients navigate setting up monitoring devices and assist with troubleshooting. The AI agent is designed to answer common questions, assist with scheduling, guide patients through how to use their monitoring devices and explain to patients exactly what is happening in real-time.

The launch comes as healthcare organizations continue to invest in AI tools that address administrative friction rather than direct clinical decision-making. For health systems, agentic AI assistants like TaylorAI represent a step toward more continuous, personalized patient interactions while helping organizations manage staffing constraints and rising service expectations. The launch supports Impilo's aim of supporting patients throughout their care journey with a smooth, seamless process.

Posted by MedCloudInsider Editors on 01/12/2026