News

AI Poised to Revolutionize Healthcare Workflow, Survey Says

• By John K. Waters
• 12/11/2024

eClinicalWorks, a leading electronic health record (EHR) provider, today announced the results of a recent survey conducted to identify key operational and clinical challenges healthcare professionals face and the opportunities to apply AI solutions to meet those challenges. Among the 385 respondents surveyed during the company's 2024 National Conference, 90% reported a favorable or very positive view of AI.

"The survey highlights the acceptance of AI innovations," said Girish Navani, CEO and co-founder of eClinicalWorks. "AI has become a necessity. In 2025, we expect that practices using AI will outperform those that do not. It is evident from the survey results that AI has the potential to redefine healthcare delivery and exponentially improve the quality of life of healthcare providers and medical staff. We are democratizing AI in healthcare with affordable and accessible AI solutions for practices of any size, regardless of which EHR they use."

The survey also underscores the mounting pressure on medical practices to adopt AI-driven solutions that can streamline administrative tasks and alleviate mounting workplace stress. As practices seek to combat burnout and improve efficiency, AI solutions are becoming increasingly central to medical practice strategies.

Key findings of the survey include:

• 62% of healthcare professionals surveyed reported spending more than 4 hours each day answering patient calls and managing appointments, while 90% spend two or more hours on those tasks.
• More than 59% of healthcare professionals surveyed reported spending 5+ hours on documentation weekly, while over 20% spend 20 or more hours each week.
• 23% of respondents receive 300+ faxes weekly, while 59% receive more than 100.
• 35% of survey respondents report that, on average, it takes 1-2 days for their practice to gather patient records from nearby medical facilities, and 33% report it takes 2 to 4 hours.

eClinicalWorks conducted an on-site survey during the conference. The 385 healthcare professionals responding to the survey included C-suite executives, front-office staff, doctors, billers, and technical support staff. The full report is available here.

Ultimately, AI can help mitigate physician burnout and improve healthcare professionals' quality of life, the company says, helping them to continue providing exceptional patient care.